Shipping & Handling
Orders are processed and shipped within 24-72 hours, weekends and holidays excluded. Orders placed after 12 pm PST will begin being processed the following business day. Once placed, orders cannot be canceled, but can be exchanged for alternate items if the order has not shipped.
All items are issued tracking numbers and shipped USPS Priority Mail, which usually takes 2-4 days to arrive. Express Mail shipping is also available and generally takes one day to arrive after the order has shipped. To upgrade your shipping from Priority Mail to Express Mail, or add signature confirmation and insurance, please contact us directly at firstname.lastname@example.org. Cool and Casual Studios is not responsible for lost or stolen packages on purchases made without insurance and/or signature confirmation. Cool and Casual Studios reserves the right to cancel any order due to issues involving merchandise availability. Shipping time may vary due to availability of merchandise, in which case, the customer will be contacted directly. Cool and Casual Studios sometimes offers free shipping during promotional sales or after a certain amount is spent on product, if you opt for free shipping from Cool and Casual Studios it will be shipped either USPS Priority or USPS First Class Mail only, Express shipping will not be used.
Cool and Casual Studios ships worldwide. All items are shipped USPS, and rates depend on the weight and size of the item.
International Shipping Options:
First Class International is the least expensive shipping method. First Class International generally takes 10-21 days, but does NOT include tracking or insurance.
Priority Mail International is a mid-priced shipping method. Global Priority International usually takes 1-2 weeks to arrive, and includes basic tracking, delivery confirmation, and insurance. We recommend this shipping method.
Express Mail International usually arrives within 5-7 days after processing and comes with tracking, confirmation, and insurance. We highly recommend this shipping method, especially for time-sensitive deliveries. (Depending on the customer’s country’s customs department, this shipping method may take longer than 5-7 days. This is not the responsibility of Cool and Casual Studios).
All customs duties, taxes, or fees are the sole responsibility of the customer. Cool and Casual Studios is required to accurately declare the value of all international orders on the relevant customs forms and on the included packing slip. Occasionally, customs delays do occur. The amount and types of duties, as well as other customs information, can be obtained by contacting a local post office.